Terms of Service & End-User License Agreement

Last updated: July 18, 2026

These Terms govern your use of the services and software provided by Motown Transport Solutions (Motown Transport Solutions LLC, “we,” “us,” or “our”). Part A covers our vehicle transport brokerage services. Part B is the end-user license agreement for our software. By requesting a quote, booking a shipment, or using our software, you agree to these Terms.

1. Our role: we are a broker, not a carrier

We act as your agent to locate and engage a licensed motor carrier. We do not own or operate trucks, and we do not employ drivers. The motor carrier assigned to your shipment is an independent contractor responsible for the physical transport of your vehicle and for its own compliance with applicable law.

Before dispatch we verify that the assigned carrier holds active operating authority and current insurance. We do not guarantee the acts or omissions of any carrier.

2. Quotes and pricing

• Quotes are based on the information you provide — route, vehicle year/make/model, operating condition, timing, and equipment type.
• A quote is an estimate of the total cost to arrange transport, not a binding contract, until a carrier has been assigned and you have confirmed.
• Prices may change if the information you provided proves inaccurate — for example, a vehicle described as running turns out to be inoperable, is modified beyond the stated dimensions, or is not at the stated location.
• If a price must change, we will tell you before dispatch and you may cancel at no cost under section 6.

3. Booking, dispatch, and scheduling

• All dates are estimated windows, not guaranteed appointments. Weather, traffic, mechanical issues, and other stops on the carrier's route all affect timing.
• We are not liable for delays, and we do not provide rental car, storage, lodging, or other consequential costs arising from a delay.
• If no carrier accepts your shipment at the quoted price, we will tell you and offer a revised price or a full refund of any deposit.

4. Your obligations

• Provide accurate vehicle and contact information, including the true operating condition of the vehicle.
• Ensure the vehicle is available at the agreed location, with someone at least 18 years old present at pickup and delivery to inspect and sign the Bill of Lading.
• Remove all personal belongings and loose items unless we have confirmed otherwise in writing. Personal items are generally not covered by carrier cargo insurance and may be prohibited.
• Ensure the vehicle has no more than a quarter tank of fuel, no fluid leaks, a charged battery, and inflated tires, and disable any alarm or toll transponder.
• Hold the legal right to ship the vehicle.

5. Payment terms

• No payment is due until a carrier has been assigned to your vehicle.
• The payment schedule, method, and any balance due at delivery are set out in your written quote or booking confirmation.
• Late payments may accrue interest and reasonable collection costs to the extent permitted by law.
• Chargebacks initiated without first raising the issue with us are a breach of these Terms.

6. Cancellation

• Before a carrier is assigned — cancel at any time at no charge; any deposit is refunded in full.
• After a carrier is assigned but before pickup — a cancellation fee may apply as stated in your booking confirmation, reflecting costs already incurred.
• After pickup — the shipment cannot be cancelled; charges apply in full.
• We may cancel and refund in full if no suitable carrier can be secured, if you provided materially inaccurate information, or if performing the shipment would be unlawful or unsafe.

7. Insurance, damage, and claims

• The assigned motor carrier's cargo insurance covers the vehicle while in the carrier's possession. We can provide the carrier's certificate of insurance on request.
• The Bill of Lading is the controlling record of condition. Inspect the vehicle at pickup and again at delivery, and note any damage on the Bill of Lading before signing.
• Damage not recorded on the Bill of Lading at delivery is generally not recoverable. Signing a clean Bill of Lading is an acknowledgement that the vehicle arrived in the condition shown.
• Claims are made against the carrier and its insurer. We will provide the carrier's details, the Bill of Lading, and reasonable assistance, but we are not the insurer and do not adjudicate claims.
• Ordinary wear from road transport — road film, minor stone chips on open transport — is not typically treated as damage. Choose enclosed transport where that matters.

8. Limitation of liability

To the maximum extent permitted by law:

• Our liability arising out of or relating to these Terms or our services is limited to the amount of the brokerage fee you paid us for the shipment concerned.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profit, revenue, use, or data, even if advised of the possibility.
• We are not liable for the acts or omissions of any motor carrier, or for loss or damage to a vehicle while in a carrier's possession.
• Nothing in these Terms limits liability that cannot lawfully be limited, including liability for fraud or for death or personal injury caused by negligence.

9. Part B — End-user license agreement

This Part applies to any proprietary software, web application, or dashboard we make available (the “Software”).

9.1 Nature of the Software

The Software is proprietary internal business software that we built and operate to run the brokerage. It is not sold, licensed, or offered as a product to the general public, and it does not connect to any customer's or carrier's own accounting system.

It performs three main functions:

• Carrier vetting and monitoring — verifying motor carrier operating authority, insurance, and safety records against federal and commercial data sources on an ongoing basis;
• Shipment tracking — recording order, dispatch, pickup, delivery, and invoicing milestones automatically to maintain an audit trail for each load;
• Billing automation and reconciliation — generating carrier bills, recording payments, and reconciling those records against our accounting system.

Nothing produced by the Software — including carrier verification results, risk scores, or status information — is a warranty, guarantee, or certification of any carrier's performance, safety, or financial standing. It reflects data available to us at the time and is used to inform our own operational decisions.

9.2 Licence grant

Where we expressly grant you access, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Software solely for the purpose for which access was granted. All rights not expressly granted are reserved.

9.3 Restrictions

• Do not copy, modify, translate, or create derivative works of the Software.
• Do not reverse engineer, decompile, or disassemble it, except where that restriction is prohibited by law.
• Do not sublicense, resell, rent, or otherwise transfer access.
• Do not attempt to gain unauthorized access to the Software or its underlying systems, or use it to store or transmit unlawful material.
• Do not use automated means to extract data beyond what the interface provides.

9.4 Third-party services and accounting connections

The Software integrates with third-party platforms including QuickBooks Online (Intuit Inc.), BILL (bill.com), our transport management and load board platform, and federal motor carrier safety data sources. Those services are governed by their own terms, and we are not responsible for them.

Our connection to QuickBooks Online is to our own company file and is restricted to read-only access — the Software reads our accounting records to reconcile shipments against invoices and to calculate our costs and margins. It does not create, modify, void, or delete any accounting record, and it does not initiate or process payments through that connection. This restriction is enforced in the Software itself, not by policy alone. See our Privacy Policy for details.

9.5 Ownership

We and our licensors retain all right, title, and interest in the Software, including all intellectual property rights. This is a licence, not a sale.

9.6 Warranty disclaimer

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Software will be uninterrupted, error-free, or that data it displays is free of inaccuracy. The Software does not constitute accounting, tax, or legal advice.

9.7 Termination

We may suspend or terminate access at any time, with or without cause. On termination the licence ends immediately and you must stop using the Software. Sections 9.5, 9.6, 8, and 10 survive termination.

10. General terms

• Governing law. These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law rules. Federal transportation law applies where it governs.
• Venue. Any dispute will be brought in the state or federal courts located in Macomb County, Michigan, and both parties consent to that jurisdiction.
• Dispute resolution. Before filing, contact us and allow 30 days to resolve the issue in good faith.
• Entire agreement. These Terms, together with your written quote or booking confirmation, are the entire agreement between us and supersede prior discussions. Where a booking confirmation conflicts with these Terms, the booking confirmation controls for that shipment.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver of it.
• Changes. We may update these Terms; the “last updated” date will change. The version in effect when you booked governs that shipment.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including natural disaster, severe weather, war, terrorism, labour dispute, epidemic, or government action.

11. Contact

• Contact form: motowntransportsolutions.com
• Phone: (586) 333-4186
• Mail: Motown Transport Solutions LLC, 22811 Greater Mack Ave, Ste L98, Saint Clair Shores, MI 48080
• USDOT: 3386254 · MC: MC-1087571